Terms of service

 

The Abicus website provides information, products, and services and is subject to the following terms and conditions. By using the Abicus website, you accept that you have read and understood these terms and conditions in full and are bound to the terms and conditions of Abicus.

Abicus reserves the right to change terms and conditions at any time and without notice. These changes are effective immediately.

It is your responsibility as the user to read and understand changes to the terms and conditions.

 

RETURN POLICY

Please refer to our Return Policy page for full details. To summarise:

• If returning an item, it must be sent back in either a secure satchel or a postage box to ensure safe delivery.
• Items that qualified for Free Shipping will incur a $9.95 re-stocking fee if returned for a refund.
• All orders placed that have opted for Free Returns & Package Protection will be covered for loss & damage. Free Returns are processed via our Portal here.

Please note: Free Returns & Package Protection is non-refundable.

All items marked as Final Sale (reduced by more than 20%) cannot be returned or exchanged, except for faulty products. So please choose wisely on those juicy Final Sale items as they are yours for keeps! 

 

SHIPPING & HANDLING

Abicus posts Australia-wide using Australia Post. We have found them to be very reliable.

 

AFTERPAY

There is a minimum of $100 in place for any order made with Afterpay.

 

PRICE

Prices are all displayed and quoted in Australian Dollars (AUD). Abicus reserves the right to change prices without notice.

 

STOCK AVAILABILITY

All products are subject to availability. In the event that an item is no longer available, Abicus will contact you immediately, giving you the option of selecting an alternate item, size, or a refund.

 

PAYMENTS

Abicus accepts Visa and MasterCard via our finance partner Stripe, as well as Afterpay.

 

SHOPPING SAFE & SECURE

Abicus uses the latest secure banking technology with our finance partners via Shopify. Your information is safe and secure whenever you shop online with us. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. Shopify's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn't share credentials with Shopify's (API, website, etc.).

 

CANCELLATION POLICY

Once an order has been placed and processed, you cannot cancel that order. If you wish to change the items purchased, you will need to wait until the goods have been received, at which point you can complete a return as per the instructions outlined in the Returns Policy.

If a refund is made, any money received from you will be returned using the same method of original payment.

 

FAULTY ITEMS

If you receive a faulty item please get in touch with us at online@abicus.com.au

If your item was purchased in-store please feel free to bring it in. 

If an item is considered damaged or faulty, we will contact the manufacturer.
It is at their discretion to approve the outcome. The manufacturer will then notify Abicus whether the item will be repaired, replaced, or refunded.

Please note, items that have been damaged from wear and tear are not considered to be faulty. 

 

CONTACT US

If you have any questions about the Terms and Conditions and would like further information, please don't hesitate to drop us a line. We are more than happy to help!

Abicus via email: online@abicus.com.au