Shipping policy

 

 

SHIPPING CHARGES

  • Standard Shipping – $12.95
  • Express Shipping – $19.95
  • Add Signature on Delivery – $2.95 (optional on all shipping methods)

Although we strive to process and post your order as quickly as possible,
there can be unforeseen delays with our delivery providers which we have no control over once the order leaves our warehouse.

Note: We currently only ship within Australia.

 

PRE-ORDER

If your order contains any pre-order items, please note that the entire order will be shipped once the pre-order item has arrived in store. If you would like the in-stock item to be sent prior to pre-order items, please place the orders separately.

You will be updated via email if any of the estimated delivery dates change for your pre-order.

 

SALE SHIPPING TIMES & EXPRESS PRIORITY

 

Our team will be working hard to get your orders out as quickly as possible, but please allow for 1-2 weeks processing time during this busy period due to increased demand across Australia Post and courier networks.

Express Shipping orders are prioritised — if you need your order quickly, we recommend selecting Express at checkout.

Australia Post is our primary carrier. Please check the Australia Post Delivery Updates page for the most current information on any delays in your area.

We appreciate your patience and understanding during this peak season and will keep you updated with tracking information as soon as your order has been dispatched.

 

DELIVERY TIMES

  • Express Shipping: Allow 2 to 4 business days for most areas.
  • Standard Shipping: Allow 2 to 6 business days for most areas.

 

PACKAGING AND TRACKING

We use 100% compostable trackable satchels and recyclable 'corner crush' resistant vinyl mailers for our shipments. We will provide tracking details after your item has been dispatched.

 

RETURNS POLICY

  • Action an Online Return via our Portal here
  • 20% Off Sale Items: Online Returns are available for store credit only.
    •  In-store purchases we offer an exchange or store credit within 14 days of purchase.
  • No refunds except for faulty items
  • Final Sale Items (discounted more than 20%): No returns, refunds, credits or exchanges, except for faulty items, Online & In-store.
  • Online purchases made between 21st-25th October can be returned up until 18th November. 
  • Bonus store credit offers are not available during the Sale period.

Please note: We will not be offering an additional discount code to repurchase returned items online.

We do not accept returns on the following items:

  • Vinyl
  • Books
  • Swimwear & Intimates 
  • Earrings
  • Candles & Incense
  • Gift Cards


Free Returns are processed via our
Returns Portal

Please note, Free Returns & Package Protection is non-refundable.

All items marked as Final Sale (reduced by more than 20%) cannot be returned or exchanged, except for faulty products. So please choose wisely on those juicy Final Sale items as they are yours for keeps!

 

RESPONSIBILITY

Once standard orders have been dispatched (orders without Free Returns & Package Protection), Abicus is not responsible for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

SHIPPING CARRIERS

All Australian domestic orders are shipped using Australia Post or Fastway/Aramex Couriers.