Refund policy

SALE RETURNS POLICY

20% Off Everything Sale (21st – 25th October)

Action an Online Return via our Portal here

  • 20% Off Sale Items: Online Returns are available for store credit only
  • In-store purchases we offer an exchange or store credit within 14 days of purchase.
  • No refunds except for faulty items
  • Final Sale Items (discounted more than 20%): No returns, refunds, credits or exchanges, except for faulty items, Online & In-store.
  • Online purchases made between 21st-25th October can be returned up until 18th November.
  • Bonus store credit offers are not available during the Sale period.

Please note: We will not be offering an additional discount code to repurchase returned items online.

We do not accept returns on the following items:

  • Vinyl
  • Books
  • Swimwear & Intimates
  • Earrings
  • Candles & Incense
  • Gift Cards

 

HOW TO RETURN

  • All online returns are processed via our Portal.
  • Return shipping costs are paid by the customer if REDO Free Returns & Package Protection has not been purchased at checkout.
  • All returned items must be unworn, unused, unwashed, in their original condition with swing tags attached, and will be accepted at the discretion of our team.
  • Footwear must be returned in original, undamaged condition with no marks or scratches on the soles, and in the original shoe box.
  • Returns must be securely packaged in a satchel or sturdy postage box to prevent damage during transit. Items damaged in transit due to improper packaging may not be eligible for a credit note.

Please note: Blundstone or Birkenstock shoeboxes must be sent in a satchel or extra box, please do not attach the return label to the shoebox.

 

ONLINE STORE CREDIT

Once we receive and process your return, a store credit will be emailed to you as a Gift Card code for online redemption.

Store Credits are valid for 12 months from the date of issue.

Items purchased using a gift card can only be returned for store credit.

 

FREE RETURNS & PACKAGE PROTECTION

All orders placed that have purchased the Redo Free Returns & Package Protection will be covered for loss & damage during transit.
However, this will not cover the package for any theft once it has been delivered to your chosen address.

Free Returns are processed via our Returns Portal

 Redo Free Returns & Package Protection is non-refundable

 

FAULTY ITEMS

If you receive a faulty item please get in touch with us at online@abicus.com.au

If your item was purchased in-store please feel free to bring it in. 

If an item is considered damaged or faulty, we will contact the manufacturer.
It is at their discretion to approve the outcome.

The manufacturer will then notify Abicus whether the item will be repaired, replaced, or refunded.

Please note, items that have been damaged from wear and tear are not considered to be faulty. 

 As always please feel free to reach out to our Customer Care team if you have any questions via: online@abicus.com.au

 

SALE SHIPPING TIMES & EXPRESS PRIORITY

Our team will be working hard to get your orders out as quickly as possible, but please allow up to 10 business days processing time during this busy period due to increased orders during our birthday sale.

Express Shipping orders are prioritised — if you need your order quickly, we recommend selecting Express at checkout.

Australia Post is our primary carrier. Please check the Australia Post Delivery Updates page for the most current information on any delays in your area.

We appreciate your patience and understanding during this peak season and will keep you updated with tracking information as soon as your order has been dispatched.