SHIPPING CHARGES
Free Australia-wide Standard Shipping on full-price orders over - $250
Flat-Rate Standard Shipping - $9.95
Flat-Rate EXPRESS Shipping - $19.95
Items that qualify for Free Shipping will incur a $9.95 re-stocking fee if returned for a refund.
Although we strive to process and post your order as quickly as possible,
there can be unforeseen delays with our delivery providers which we have no control over once the order leaves our warehouse.
We recommend ordering as early as possible to avoid your order being impacted by any unpreventable postage delays.
PROCESSING & SHIPPING TIMEFRAME
Our legendary fulfilment team will be processing and shipping within 2-5 business days from date of order. Keep an eye on your inbox for shipping updates.
Please Note: Express Shipping orders will be prioritised.
DELIVERY TIMES
- Express Shipping: Allow 2 to 4 business days for most areas.
- Standard Shipping: Allow 2 to 8 business days for most areas.
PACKAGING AND TRACKING
We use 100% compostable trackable satchels and recyclable 'corner crush' resistant vinyl mailers for our shipments. We will provide tracking details after your item has been dispatched.
RETURNS POLICY
If returning an item, it must be sent back in either a secure satchel or a postage box to ensure safe delivery.
Items that qualified for Free Shipping will incur a $9.95 re-stocking fee if returned for a refund.
All orders placed that have opted for Free Returns & Package Protection will be covered for loss & damage. Free Returns are processed via our Returns Portal
Please note, Free Returns & Package Protection is non-refundable.
RESPONSIBILITY
Once standard orders have been dispatched, (orders without Free Returns & Package Protection), Abicus is not responsible for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
SHIPPING CARRIERS
All Australian domestic orders are shipped using Australia Post or Fastway/Aramex Couriers.