Returns & Exchanges

Not in love with your new purchase? The joys of shopping online, but no worries! We’ve got you.


*Christmas Returns Period* 

Online Returns

 You can request online returns through our online portal until January 8, 2024, or within 7 days from the date of your purchase, whichever is later.

    In-Store Returns

    We've extended our in-store return period until December 31, 2023, or within 14 days from the date of your purchase, whichever is later.


    *Sale Terms & Conditions* 

    Online Returns

    All existing terms & conditions apply during the sale period (16/11/23 - 19/11/23) with the exception of:

    • Final sale items are able to be returned.
    • A restocking fee of $15 applies for all items purchased during this period.

    Terms & Conditions

    • All returns must be unworn and in original condition, including any tags and associated designer packaging (dust bags, boxes, etc.)
    • We ask that shoes be tried on soft, carpeted surfaces as shoes with scuffed soles or worn interiors will not be accepted.
    • Shoe boxes must be returned in original condition, otherwise a repackaging fee of $15 will apply.
    • Swimwear, underwear or earrings cannot be returned for hygiene reasons. We also cannot accept returns on gift cards, candles, or vinyl purchases.
    • All sale items are final sale.


    Online Returns 

    • All returns must be made through our returns portal. If you aren't able to access this for any reason please email so we can help you out.
    • Click through to our returns portal here.
    • Enter the email you used when making your purchase, you’ll then receive a login code to that email account.
    • Once logged in, you should see all purchases made at Abicus - simply hit ’Request Return’ on your chosen order, fill in the reason, and leave a note if you like.
    • Any orders that don’t meet our returns guidelines will be automatically declined. If you’re unsure, our returns policy is available on the request page, or at the bottom of the Account Home page.
    • All return requests must be processed by the customer within 7 days of pick-up or delivery and returned back to Abicus within 14 days. If you need longer, please let us know.
    • All returns must be sent in a tracked satchel or box at the customers’ expense with the RA number clearly displayed on the outside.
    • All refunds will be made to your original payment method, not including any shipping.
    • All sale items are final sale.


    All returns to be sent to:

    Online Returns
    103 DARBY ST


    In-store Returns

    • Goods purchased in-store can be returned within 14 days for exchange or store credit only. Any exception to this policy must be recorded on the original purchase receipt.
    • In the case that an item is deemed faulty, a refund or replacement will be made available at the discretion of the brand.
    • All sale items are final sale.


      As always, feel free to flick us an email if you have any questions!